AimScanContact
Email support@aimscan.app. Please include:
- Your device and system version, for example iPhone 15, iOS 26 or Pixel 8, Android 16.
- The AimScan version, shown on the app page in the App Store or Google Play.
- The discipline you selected.
- For scanning problems: the photo of the target. It helps us improve recognition.
We usually reply within two working days.
Quick fixes
The target is not recognised
Make sure the whole black aiming mark is in the photo and fills at least a fifth of it. Hold the phone straight above the target. Use backlight: hold the card against a window or a bright screen. If it still fails, tap Align and drag the circle onto the black. See Scanning targets.
Shots are missing or in the wrong place
Switch to Add, hold your finger on the target, slide to the hole and release. Use Move with the Eagle Eye loupe to correct a shot. Use Delete shot to remove one.
The score differs from the club result
Check the scoring method (inward, outward or shot centre) and calibre in the folder settings. Most disciplines score inward with the real bullet diameter. See Scoring rules.
Moving to a new phone
On the same platform, your data moves with your device backup or transfer. Between iPhone and Android, use Settings, Backup with photos, save the file, and choose Restore backup on the new device. See Backup and privacy.
Missing a discipline
Email us the name, the federation and if possible a photo or the official dimensions of the target. We add disciplines in updates.
Guides
The AimScan wiki explains every feature, from your first scan to load development.